You can refund a booking in full or in part, cancel and refund together, or record a refund you made outside Bix.
Open the booking and select Refund (or Edit status).
Choose Full refund or Partial refund, enter an amount and pick a reason.
To log a refund paid by bank transfer or cash, choose Record external refund instead.
Confirm. The customer is notified and the booking status updates.
You can refund part of an amount and keep the booking active, or cancel the booking with no refund. Both options are available when editing a status.
Refunds come out of your available balance and typically reach the customer within a few business days. If your balance can't cover a refund, select See details on the prompt to view your balance under Settings → Payments → Payouts, where you can add funds.