You can refund a booking in full or in part, cancel and refund together, or record a refund you made outside Bix.
Open the booking and select Refund (or Edit status).
Choose Full refund or Partial refund, enter an amount and pick a reason.
To log a refund paid by bank transfer or cash, choose Record external refund instead.
Confirm. The customer is notified and the booking status updates.
ADD SCREENSHOT
You can refund part of an amount and keep the booking active or cancel the booking with no refund. Both options are available when editing a status.
TO BE ADDED — Refund timing on the customer’s statement, how refunds affect your balance/payout, and the insufficient-balance / top-up flow. (Stripe-side behaviour.)